This Refund and Return Policy outlines the guidelines and procedures for returning products and seeking refunds on laptopbazzar.com. Please read this policy carefully before making a purchase.
- Refund Eligibility:
- 1.1 If you receive a defective or damaged product, you may be eligible for a refund.
- 1.2 Refunds will only be issued for products purchased directly from laptopbazzar.com.
- 1.3 Refunds are subject to verification of the issue and inspection of the returned product.
- Return Procedure:
- 2.1 To initiate a return, please contact our Customer Support team within 7 days of receiving the product.
- 2.2 Our Customer Support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- 2.3 The product must be returned in its original condition, including all accessories, manuals, and packaging materials.
- 2.4 You are responsible for securely packaging the product and arranging its return to our designated address.
- Refund Process:
- 3.1 Once we receive the returned product and verify its condition, we will initiate the refund process.
- 3.2 Refunds will be processed using the original payment method used for the purchase.
- 3.3 The refund amount will be the purchase price of the product minus any applicable charges, such as restocking fees or shipping costs.
- 3.4 Refunds will be processed within [number of days] from the date of receiving the returned product.
- Non-Refundable Items:
- 4.1 Certain items are not eligible for refunds, including software licenses, gift cards, and personalized/customized products.
- 4.2 Any product that shows signs of misuse, damage, or tampering will not be eligible for a refund.
- Warranty:
- 5.1 All refurbished laptops purchased from LaptopBazzar come with a [number of months] warranty.
- 5.2 The warranty covers defects in materials and workmanship, but does not cover damage caused by accidents, mishandling, or unauthorized repairs.
- Customer Support:
- 6.1 If you have any questions or need assistance regarding refunds or returns, please contact our Customer Support team at [customer support contact details].
- 6.2 Our dedicated team is available to address your concerns and provide you with the necessary support.
Buyer’s Product related complainant for refund or replacement will the processed in accordance with Our Payment Gateway Policy of RazorPay (https://razorpay.com/docs/payments/route/refund/#related-information). Both Buyer and Seller agrees to this Our Payment Gateway Policy. However, the Buyer will not be eligible for replacement or refund in the event of frivolous, false or baseless complaints regarding the delivery or quality of the Products.
- Returns are subject to the LaptopBazzar’s return policy. On receipt of your order you can claim for a return within 15 working days after delivered. If and only when any damage or default in product.
- we accept payment after satisfying from customer that they like product and confirm order.
- We send original picture of product to customer for clarify the product quality.
- There are No Return system in LaptopBazzar after 15 Days.
- Click on View your Order History & select the order you wish to return, then select the Order Query option & mail us with the apt subject line.
- Seller would contact you proactively within 24 hours & resolve your concern within 14 working days’ post receiving the mail.
- Once the seller responds back, buyer has to ship the product within 2 working days.
- Ensure to self-ship the product using any courier having package tracking capabilities within 2 working days after the buyer validates for replacement.
- Product shipped back should ensure packed safely & is in original condition as it was shipped & the tracking details to be shared to the seller.
- In case if the New product is returned should include price tags, labels, original packing, freebies and accessories which were shipped along with the product.
- Once the return/replacement is validated by the seller, product should be shipped back to the Seller.
- On receipt of the product & ascertained by the seller, replacement product is shipped.
- In any case buyer rejects the order, return shipping charges & refund processing charges will be applied to the amount paid & rest will be refunded.
- In any case if the resolution given by Seller is not apt as per the LaptopBazzar policy buyer contacts LaptopBazzar Shield team, concern will be addressed & resolved unprejudiced.
Note:
- Products are returnable within the applicable return window.
- Once the return is validated product has to be shipped proactively within 48 hours to get quick resolution.
- If an eligible item is out of stock from the same seller, and if cannot be replaced. Only a refund against the returned item will be issued.
In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. LaptopBazzar shall have the sole discretion to determine the mode of reversal from the above options.
REPLACE POLICY:
There are same state of affairs for Replacing a product, customer should have aware of it.
- Replacing/Return a products in case of damaged in transit or Not upto the mark what write on product descriptions will Inform us within 24 hours.
- If replace will be accepted so shipping charges from customer to LaptopBazzar made by customer.
- Replace a product takes 10-15 business days(not include holidays,Saturday and Sunday)
- Some Scratches and dent might be or not might be possible is some case ( 2 out of 10) its not cover in Replacing Policies and Warranty.
- Battery and Screen is not cover in Replacing and warranty but we ensure customer battery backup of products would be at least 1 hours.
- courier Cost is spent by customer for items returned by customer.
Cancellation of transaction / orders
- For order cancellation, click on View your order history, check the order & select Problem with Order & mail us choosing the subject line “Request for order cancellation”
- In any case if there are price discrepancies or listing error Seller cancels the order or requests LaptopBazzar to cancel the order
- Only the requests through mail is considered for order cancellation
- You can cancel an order until your order is in pending status.
- Orders which are dispatched & in transit cannot be cancelled
- On cancellation of your order a confirmation mail would be sent to your email.
LaptopBazzar shall have the sole discretion to determine the mode of reversal from the above options. In case a promotional code given by LaptopBazzar has been used for the purchase of the Product, the amount under such promotional code shall not be refunded if such of order has been cancelled. The above is the sole remedy of the Buyer and the sole liability of the Seller and sole responsibility of LaptopBazzar for any cancellation of the purchase order by the Seller or otherwise other than by the Buyer.
Refunds
- On receipt of the product, return request is to be placed within 7 working days.
- Click on View your order History & select the order you wish to return, then select the problem with product option & message the seller with the apt subject line.
- Seller would contact you proactively within 48 hours & check on the refund request & respond back to you.
- Once the refund request is validated by the seller, product should be shipped back to the Seller.
- On receipt of the product & ascertained, further process of refund is initiated.
- In any case, if the resolution given by Seller is not apt or as per the LaptopBazzar policy then buyer can ask LaptopBazzar Shield team to address & resolve unprejudiced.
- On order cancellation refund would depend on the mode of payment chosen by you the refund would be initiated within 3 to 5 working days.
| Payment mode | Refund mode options |
| Credit card/ Debit card | Credit card/ Debit card |
| IMPS/Bank Account through net banking | IMPS/Bank account through net banking |
| UPI | UPI |
Warranty Exclude Parts :
MotherBoard : Due to Motherboard fuse( Cpu Shortage) shot by uneven fluctuation of electricity.
Screen : Mostly screen damage by physical pressure. But Display Wire include in warranty
Accessories:
Battery Backup 1 hour Minimum.
Governing Law
These Terms of Sale shall be governed in accordance with the laws of The States without reference to conflict of laws principles. You acknowledge that these Terms of Sale are solely for your benefit. It is not for the benefit of any other person, except for your successors and permitted assigns.
By making a purchase on laptopbazzar.com, you agree to comply with this Refund and Return Policy.
LaptopBazzar.com Address: 85, Pocket 12, Sector 20, Rohini, Delhi – 110086, India
Email: orders@laptopbazzar.com
Phone: +91-9999117575
This Refund and Return Policy was last updated on 07/07/2023.
